Monthly Archives: January 2012

Delivering Excellent Customer Service

Excellent customer service seems to have become a thing of the past. As an example, Amazon doesn’t post their customer service phone number on their webpage. You have to search for 10 minutes on other websites to find it. The big banks, Bank of America, Wells Fargo, Chase, etc. spend more time developing technology that ... Read More
 

Becoming Great Through Humility

“Even if you be otherwise perfect, you fail without humility.” –The Talmud In Jim Collins’ best selling book, Good to Great, he wrote about how organizations move from being good to great. Besides focusing on hiring the right people, confronting brutal facts, and developing a culture of discipline, Collins describes how the organizations were led ... Read More
 

Personal Integrity

“In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don’t have the first, the other two will kill you.” – Warren Buffet So why did Buffet say that? I’m guessing you can think of numerous reasons why. MCI Worldcom. Tyco. Enron. Arthur Andersen. Firms on Wall ... Read More
 

Top 10 Things Older Workers Can Do To Land Jobs

“Aging is not “lost youth” but a new stage of opportunity and strength.” – Betty Friedan I have been very blessed to work with tremendous mentors over the last decade. Each has been over the age of 50 and each has shared a nugget of wisdom, opened my eyes to something new, and pushed me ... Read More
 

How to Write a Resume

Are you in career transition, have a job but are looking to change employers or on the verge of a promotion? Enhancing your resume can help you progress to the next stage in securing your dream career. Effective resumes provide recruiters and Human Resources professionals with a reason to invite you in for an interview. The ... Read More
 

Employee Turnover – What is it Costing You?

In MetLife’s 9th Annual Study of Employee Benefits Trends, researchers found that 36% of employees hope to work for a different employer in the next 12 months. Snagajob.com recently conducted a survey and found that 44% of respondents quit their job in the past year did so because they believed they would find a better ... Read More
 

Thoughts on an Extraordinary Life

I am a “learner” by nature. Regardless of where I am, I believe that there is some nugget of wisdom that I am meant to pick up and parlay into future use. Of course, I then feel an obligation to share that morsel with others, hence my chosen line of work. Life is amazing because ... Read More
 

How to Build Your Work Ethic

I read Malcom Gladwell’s book, Outliers, a few years back. It includes many memorable stories of The Beatles, Bill Gates, and Robert Oppenheimer, to name a few. A common theme that runs throughout the book is the “10,000-Hour Rule”, which claims that recognition and success come after an individual works in excess of that time ... Read More
 

Accountability

“He that is good for making excuses is seldom good for anything else.” –Benjamin Franklin Grad school was such a great place to learn about accountability. As a student, how many times did you work on a project and 20% of the team’s members did 80% of the work? Thank you Pareto Principle. It seemed ... Read More
 

Plan the Work, Work the Plan

When my father was a boy, he, his three sisters, and his parents would take road trips. Often, the headlights were pointed west as they traveled to explore states on the left side of the Mississippi. I think back to stories he shared with my sister and I about how adept my grandfather was at ... Read More
 

Conflict Resolution – Turn Conflict into Opportunity

A common reality in every workplace is conflict. Divergent needs, values, perceptions and opinions all contribute to differing views on any topic. So, how do you turn conflict into an opportunity? By accepting and understanding that one person’s concerns appear to be incompatible with another person’s point of view and seeking a win-win solution to ... Read More
 

About Motivation

Mikhail Baryshinikov, arguably one of the great dancers of last century said “I try not to dance better than anyone else. I only try to dance better than myself.” You may have heard similar quotes on your journey through life, but the message being sent is one of motivation. We are all motivated by different ... Read More