Archive For: Consulting

What Makes Millennials Different

Have you noticed the mainstream media gravitates towards stories that divide people? My guess is you’ve read numerous articles discussing how generations differ and the dysfunction the supposed differences cause. Instead of thinking the differences are negative, let’s leverage the unique traits to uplift people, construct stronger teams, and create more productive organizations. There are ... Read More
 

Crowdsourcing the Incorporate You™ Manual

As societal contracts fracture and the unemployment rate continues to hover near 8 percent, developing a unique personal brand and investing time in creating that powerful visual identity using graphic elements such as logos and symbols will be important. Whether creating a logo for your personal business card or for your entrepreneurial venture, you want ... Read More
 

Memorable Service Recovery

After spending four years in the hospitality industry, and recently reading The New Gold Standard by Joseph A. Michelli, I was reminded just how important service recovery can be. I was very fortunate to work for two years in the Four Seasons chain of resorts. I was amazed at what the employees were willing to ... Read More
 

Delivering Excellent Customer Service

Excellent customer service seems to have become a thing of the past. As an example, Amazon doesn’t post their customer service phone number on their webpage. You have to search for 10 minutes on other websites to find it. The big banks, Bank of America, Wells Fargo, Chase, etc. spend more time developing technology that ... Read More
 

Employee Turnover – What is it Costing You?

In MetLife’s 9th Annual Study of Employee Benefits Trends, researchers found that 36% of employees hope to work for a different employer in the next 12 months. Snagajob.com recently conducted a survey and found that 44% of respondents quit their job in the past year did so because they believed they would find a better ... Read More