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Every Generation Has Been The Me Generation

Two Fridays ago, I was in Bend, OR delivering a talk to the Oregon Association of School Business Officials at their summer conference. I was asked to speak about aligning cross-generational communication. I am so thankful for OASBO as I’m not sure I could’ve met a kinder, more welcoming and wholeheartedly supportive group. Side note: ... Read More
 

Using Your Behavioral Style to Acquire Self Confidence

Have you noticed the things that make people great in one area of life often make them miserable in others? Success in one area seems to be tied to failure in another because we go to such extremes to be accepted. If you devote extra hours to a job, you are likely spending less time ... Read More
 

Building Relationships for Professional Advancement

Note: this article first appeared in the Arizona Society of Certified Public Accountants July/August 2016 magazine. In 1995, Steve Jobs said “Life can be much broader once you discover one simple fact: everything around you that you call life was made up by people that were no smarter than you … shake off this erroneous notion ... Read More
 

Creating a Leadership Pipeline

In recent months, I have been interviewing senior finance executives and subject matter experts, exploring university case studies and reading other existing literature about the millennial generation. I partnered with Financial Executives Research Foundation and Robert Half to publish a white paper about millennials, those born between 1980 and 2000, and what can be done to prepare ... Read More
 

Why Doubt Is Important

If you haven’t listened to Casey Gerald’s TED Talk, The Gospel of Doubt, I strongly encourage you to. Gerald is a Harvard MBA, entrepreneur and brilliant orator. He tells multiple stories about his life’s journey and the lessons he’s learned along the way. From his recollection of being robbed at gun point to joining Lehman ... Read More
 

What Makes Millennials Different

Have you noticed the mainstream media gravitates towards stories that divide people? My guess is you’ve read numerous articles discussing how generations differ and the dysfunction the supposed differences cause. Instead of thinking the differences are negative, let’s leverage the unique traits to uplift people, construct stronger teams, and create more productive organizations. There are ... Read More
 

How to Brag

An integral part of living your personal brand is sharing your growth and success with your stakeholders. Not in the same way Donald Trump does, but in a way that truly shows the value you are generating for society. If you’re an introvert, you likely find the idea of self-promotion even more difficult. First, what ... Read More
 

10 Actions to Avoid in Your Career

During Cisco Live, Cisco’s annual customer conference, CEO John Chambers said, “Forty percent of businesses in this room, unfortunately, will not exist in a meaningful way in 10 years.” He then said, “If I’m not making you sweat, I should be.” Whether you work full time for someone else or you’re an entrepreneur, does that ... Read More
 

Everything is a Gift

A few weeks back, I had the pleasure of eating dinner with a group of executives who had flown in to Scottsdale to discuss a strategic plan for their professional association. As we went around the room and made introductions, I sincerely appreciated the diversity of thought, background, experience, and reasons for wanting to volunteer ... Read More
 

How to Better Collaborate

I recently flew to New Orleans, LA to give a talk about the value of collaboration to a group of financial executives. As the taxi drove me from the airport, past the Mercedes Benz Superdome, and onto my hotel in the French Quarter, I couldn’t help but to think of the images I saw and ... Read More
 

Driving Personal Change

I’ve been very fortunate to deliver a presentation entitled “Organizations Don’t Change, People Do” at multiple conferences nationwide in the last six months. Its content is focused on different structural changes occurring in society, interactive discussions about who is responsible for change, identifying where someone stands emotionally in the three phases of change, correlating the ... Read More
 

Leverage Your DISC Communication Style

The 2014 Edelman Trust Barometer was published in January after surveying more than 33,000 people ages 25 – 64 across 27 countries. Read more about it here. One of its questions centered on how people perceived spokespeople from a variety of functional backgrounds. Respondents ranked eight professions on trustworthiness. Government officials (36%) were ranked as ... Read More
 

The Support of a Loved One

Napoleon Hill’s book, Think and Grow Rich, is a wonderful text about how positive human thought can manifest itself into physical things. The book is worthwhile because it helps to remind us that there are certain things in life that will continue to go unexplained because they’re not tangible. Although not tangible, they are somehow ... Read More
 

Generational Differences and Improving Communication

In 2007 Jennifer J. Deal, research scientist for the Center for Creative Leadership, wrote a book about the various generations in the workplace and how they were similar. She called the book Retiring the Generation Gap: How Employees Young and Old Can Find Common Ground. She found that all generations are similar in the following ... Read More
 

20th Century Leaders vs. 21st Century Connectors

Greg Smith, former Goldman Sachs employee, wrote a scathing letter about the cultural change that had occurred at his former employer. In it he stated that the culture of the firm switched from being customer-centric to money-centric. He described meetings where no time was spent brainstorming about how to help clients, rather the entire meeting ... Read More
 

Work-Life Balance is a Myth

Globalization, changes in technology, and short-term, shareholder focused mindset has made work-life balance nearly obsolete. As much as you say you want to use your PTO, I know you end up working most of your day off and then telling your administrative assistant not to charge you for the PTO. How do I know? I ... Read More
 

When Words Fail

How many times have you been in, what seems like, a never-ending discussion with a colleague or spouse? I’m sure you can think of a few examples, even from the last few days. How many times do you let the words that are being said become a distraction from the real purpose or goal of ... Read More
 

Being Inspired By America’s Youth

How many times have you said to yourself; “I wish I knew then what I know now”? A handful? Or, so many times that you have lost count? I certainly fall into the latter category. I have been blessed to have many wonderful experiences in my life. Many of them have taught me very valuable ... Read More
 

Delivering Excellent Customer Service

Excellent customer service seems to have become a thing of the past. As an example, Amazon doesn’t post their customer service phone number on their webpage. You have to search for 10 minutes on other websites to find it. The big banks, Bank of America, Wells Fargo, Chase, etc. spend more time developing technology that ... Read More