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4- Engaging the Millennial Generation

In this episode of Equal Chance To Be Unequal, Michael talks about strategies you can utilize to engage millennials. You’ll learn about the importance of daily feedback, continual learning, and mentorship/reverse mentorship opportunities. He also discusses millennial statistics, such as there are 92 million in the US, their generation is the largest percentage of workforce, ... Read More
 

8 Questions to Ask When Everything Goes Wrong

I have a good friend who’s been a successful business owner for nearly two decades. Recently, in the span of one week, her most valuable employee resigned, one of her children experienced a medical condition relapse and a major client decided to not renew their contract with her company. That week, everything that could go ... Read More
 

Advancing Your Emotional Intelligence

In 1995, Daniel Goleman published Emotional Intelligence: Why It Can Matter More Than IQ. Goleman’s research suggested that conventional intelligence, or IQ (intelligence quotient), was too narrow a spectrum to determine an individual’s level of success. IQ sets a foundation, but ignores how a person’s behavioral profile, motivators and life experiences help shape decision making ... Read More
 

The Benefits of Hitting Rock Bottom

In September 2013, Emmanuel Saez from the University of California, Berkeley published research entitled Striking it Richer: The Evolution of Top Incomes in the United States. The most important finding from his work was that, “… the top 1% (of income earners) captured 95% of the income gains in the first three years of the ... Read More
 

An Oath of Honor

In 2006, the Thunderbird School of Global Management was the first business school to institutionalize a pledge for responsible management. Although it was not warmly accepted at that time, attitudes changed quickly two years later when a focus on short-term profits led to the global economic meltdown. Much of the same behavior that caused our ... Read More
 

The Job Skills Mismatch

It is no secret that the unemployment rate has remained high during the recession and the recovery because of a mismatch between the jobs needed for the 21st century and the 20th century skills currently available in the workforce. There are a variety of events occurring that are fostering change, but the change is occurring ... Read More
 

Being Inspired By America’s Youth

How many times have you said to yourself; “I wish I knew then what I know now”? A handful? Or, so many times that you have lost count? I certainly fall into the latter category. I have been blessed to have many wonderful experiences in my life. Many of them have taught me very valuable ... Read More
 

Supporting the Roller Coaster Boss

I can’t tell you how often I talk to acquaintances that have leaders who are inconsistent in the delivery of their message and their actions. I’m sure you are thinking of a few right now. How did they make you feel? Confused. Underappreciated. Upset. Frustrated. All of the above, plus many more? Probably. You can ... Read More
 

Delivering Excellent Customer Service

Excellent customer service seems to have become a thing of the past. As an example, Amazon doesn’t post their customer service phone number on their webpage. You have to search for 10 minutes on other websites to find it. The big banks, Bank of America, Wells Fargo, Chase, etc. spend more time developing technology that ... Read More
 

Conflict Resolution – Turn Conflict into Opportunity

A common reality in every workplace is conflict. Divergent needs, values, perceptions and opinions all contribute to differing views on any topic. So, how do you turn conflict into an opportunity? By accepting and understanding that one person’s concerns appear to be incompatible with another person’s point of view and seeking a win-win solution to ... Read More