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When Words Fail

How many times have you been in, what seems like, a never-ending discussion with a colleague or spouse? I’m sure you can think of a few examples, even from the last few days. How many times do you let the words that are being said become a distraction from the real purpose or goal of ... Read More
 

Conflict Resolution – Turn Conflict into Opportunity

A common reality in every workplace is conflict. Divergent needs, values, perceptions and opinions all contribute to differing views on any topic. So, how do you turn conflict into an opportunity? By accepting and understanding that one person’s concerns appear to be incompatible with another person’s point of view and seeking a win-win solution to ... Read More