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Learning Through Challenging Experiences

In the June 2013 edition of Inc., an article entitled 7 Traits of True Leaders detailed how character traits that have been historically perceived as feminine are required for 21st century success. A leader’s ability to be empathetic, vulnerable, humble, inclusive, generous, balanced, and patient will drive his/her to achieve goals. A separate study by ... Read More
 

Memorable Service Recovery

After spending four years in the hospitality industry, and recently reading The New Gold Standard by Joseph A. Michelli, I was reminded just how important service recovery can be. I was very fortunate to work for two years in the Four Seasons chain of resorts. I was amazed at what the employees were willing to ... Read More