Creating Connection With Emerging Leaders

This article was first published by the Arizona Society of Certified Public Accountants in the November AZ CPA magazine. This July, I traveled to Bend, OR to deliver a talk about aligning cross-generational communication. The audience, predominately Baby Boomer, thought younger generations struggled with managing their time, delegating tasks, professionalism when interacting with key stakeholders, and ... Read More

Learning Through Challenging Experiences

In the June 2013 edition of Inc., an article entitled 7 Traits of True Leaders detailed how character traits that have been historically perceived as feminine are required for 21st century success. A leader’s ability to be empathetic, vulnerable, humble, inclusive, generous, balanced, and patient will drive his/her to achieve goals. A separate study by ... Read More

Memorable Service Recovery

After spending four years in the hospitality industry, and recently reading The New Gold Standard by Joseph A. Michelli, I was reminded just how important service recovery can be. I was very fortunate to work for two years in the Four Seasons chain of resorts. I was amazed at what the employees were willing to ... Read More